Shipping Policy

Last updated: May 31, 2026. This page applies to LUID, an online private-label fitness and wellness retail brand that sells branded home training equipment and accessories through remote online operations.

1. Order Processing

LUID operates as a remote online retail brand. Orders are placed through the online store, reviewed through our store systems, and processed using available fulfillment and shipping resources. Processing begins after successful checkout, payment authorization, and order confirmation.

Processing times may vary depending on product availability, order volume, address review, fraud checks, carrier pickup schedules, holidays, weather events, and fulfillment capacity. Customers receive order-related updates through the email address provided at checkout when the store system supports those notifications.

2. Remote Operations

LUID does not require customers to visit a physical retail location. Product selection, cart creation, checkout, support requests, order review, and fulfillment coordination are handled remotely. This model allows LUID to focus on online distribution of branded fitness and wellness products for home training.

3. Shipping Methods

Available shipping methods are shown at checkout when applicable. Shipping options may depend on destination, product type, package size, carrier availability, and fulfillment location. Larger or heavier products, such as adjustable dumbbells or bundles, may have different shipping options and costs than lighter products such as resistance bands.

We may use third-party carriers, fulfillment partners, or shipping services to deliver orders. Carrier selection may change without notice based on availability, delivery performance, destination, package requirements, and operational needs.

4. Estimated Delivery Times

Delivery estimates are provided for guidance only and are not guaranteed unless a specific guaranteed service is expressly offered. Estimated delivery time usually begins after order processing is complete, not necessarily on the date the order is placed.

Delivery can be affected by carrier delays, customs processing, weather, high-volume seasons, incorrect addresses, local delivery restrictions, holidays, strikes, or events outside LUID’s control. We appreciate customer patience when carriers experience delays after a package has left fulfillment.

5. Shipping Costs

Shipping costs may be calculated at checkout based on order contents, package weight, delivery location, selected shipping method, promotions, and store settings. Shipping fees may change before checkout is completed. Any taxes, duties, import fees, or customs-related charges are usually the customer’s responsibility unless the checkout clearly states otherwise.

6. Tracking Information

When tracking is available, tracking details may be sent to the email address used at checkout. Tracking can take time to update after a label is created. A tracking status may show limited movement until the carrier scans the package into its network.

If tracking shows delivered but you cannot locate the package, check the delivery area, mailbox, parcel locker, reception desk, household members, neighbors, and carrier delivery notes before contacting support. We may need additional information to help review delivery issues.

7. Incorrect Address

Customers are responsible for providing a correct and complete shipping address. This includes apartment number, building number, postal code, city, region, country, and any delivery instructions needed for the carrier. LUID is not responsible for delays, failed delivery, return-to-sender events, or loss caused by incorrect or incomplete address details submitted by the customer.

If you notice an address error after placing an order, contact us immediately. We cannot guarantee that address changes can be made after processing begins or after a package has been handed to the carrier.

8. Lost or Delayed Packages

If a package appears delayed, we may ask you to wait while the carrier updates tracking or completes delivery. For lost package reviews, we may need the order number, tracking number, delivery address, screenshots, carrier messages, and confirmation that the package was not received.

Resolutions for lost or delayed packages may depend on carrier investigation results, proof of delivery, shipping protection, destination rules, and whether the address provided was accurate.

9. Damaged Packages

If a package arrives damaged, photograph the outer box, shipping label, internal packaging, and product condition before discarding anything. Contact us promptly so we can review whether a replacement, refund, partial refund, or carrier claim is appropriate.

10. International Shipping

International shipping availability may vary. If international shipping is offered, customers may be responsible for import duties, customs charges, brokerage fees, VAT, taxes, inspection delays, or local delivery requirements. Customs authorities may open, inspect, delay, or reject packages according to local rules.

11. Split Shipments

Some orders may be shipped in multiple packages, especially when a bundle includes items with different sizes, weights, or fulfillment availability. If your order arrives in separate shipments, each package may have its own tracking information.

12. Shipping Policy Updates

We may update this Shipping Policy as carriers, fulfillment procedures, destinations, shipping rates, or operational requirements change. The updated version will be posted on this page with a revised “Last updated” date.